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Purpose-built for ambitious & beloved brands.

Customer Relationship Management

An innovative approach to retention marketing, uniting on-site experiences with lifecycle strategy.

Our approach to CRM combines personalized on-site interactions with data-driven lifecycle strategies to nurture and retain customers. By leveraging automation, segmentation, and targeted communication, we create meaningful connections that enhance the customer experience at every stage. By leveraging our expertise in technology, design and strategy, we bring insights to action through omni-channel marketing activation.

Full Service Email & SMS Program Management

Managing end-to-end lifecycle marketing programs.

Strategic Roadmap Planning

Ongoing quarterly initiative roadmapping to optimize program engagement and conversion rates.

ESP Migrations, Klaviyo Onboarding & Platform Setup

Supporting migrations to Klaviyo ESP; data and list management, technical set-up, and integration support.

Contact Acquisition & List Growth

Optimizing on-site sign-up forms and ongoing list growth strategies.

Content & Promotional Calendar Management

Developing and managing campaign calendars and alignment with global marketing strategy.

Behavioral Triggered Automations

Advanced automated flows, increasing conversions at key points of the lifecycle.

Lifecycle Marketing Strategy

Expert-level strategy to drive incremental lifecycle program growth.

CRM Design & Development

Award-winning user experience (UX) and design paired with top-quality campaign production.

Technical CRM Support

Access to Premium Klaviyo Customer Support as well as Domaine's expert Engineering Team.

Deliverability Monitoring

Ongoing CRM program health management, including list cleaning, IP / domain warming, and segmentation.

Personalized Landing Pages

Building highly targeted on-site experiences, combining Domaine's Strategy, UX, and CRM services.

Loyalty & Subscription Strategy

Supporting vendor selection, program set-up, and communication strategy to increase lifetime value (LTV).

Reporting & Analysis

Ongoing deep-dive reporting with strategic, actionable insights for CRM programs.

Domaine CRM

Finally, a partner who is turning insights into action

Our vision is to provide an innovative best of breed relationship between the site experience and retention marketing channels.

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Domaine + Klaviyo

Two leading platforms connected by a strong CRM Strategy

Domaine is bringing omnichannel marketing transformation to our clients by connecting the Klaviyo platform and it's +350 SaaS integrations with Shopify's unified commerce platform to drive incremental growth for emerging to enterprise brands.

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How we work

CRM Service Offerings

Full Service Retainer

A CRM practice that unites data, strategy, onsite experience, technology and marketing channel activation. In conjunction with award-winning design services and deep engineering expertise, Domaine CRM offers extensive partnerships options to meet your brand’s needs whether small business or enterprise.

Strategic Project

From monthly consulting engagements to onsite Personalization & curated customer experiences, Domaine CRM can develop custom initiatives that drive incrementally towards your brand’s goals. A complimentary deep dive audit will reveal specific opportunities for growth from which our expert teams will coordinate personalized options.

À La Carte Services

Design to meet your brand’s needs in any way, we are pleased to offer a number of options for augmented support. From deliverability consulting to list growth strategies, to template designs and migration execution, Domaine CRM is your partner in ensuring a strong scalable, foundation in your CRM programs.

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Data-driven insights

Our team has been using data to drive insights and recommendations to our clients for years, and now we are actioning against these insights with Klaviyo.

Customer Relationship Management Work

Your brand has a bright future… Let’s shape it.

From Bombas to Timex, we’ve helped more than 300 brands build data-driven, revenue-focused eCommerce strategies that scale.

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